Refund & Cancellation Policy

Every new user receives free one-time credits so you can fully evaluate the Service before making any payment. We strongly encourage you to use the free plan first to confirm the Service meets your needs.

Because Crack It delivers a digital service and credits are consumed the moment you use them, purchases are generally non-refundable once credits have been used. This is standard for digital SaaS products where value is delivered instantly.

• Payment charged but credits not delivered: if your payment was successful but credits were not added due to a technical error, we will add the credits or issue a full refund.
• Duplicate charge: if you were charged more than once for the same purchase, the extra amount will be fully refunded.
• Unused credits within 7 days: if you purchased a plan within the last 7 days and have not used any of the credits from that purchase, you may request a full refund.

• Credits that have already been used or partially used.
• Requests made more than 7 days after purchase.
• Dissatisfaction with AI-generated answers, since a free plan is available to evaluate quality beforehand.
• Account suspension or termination due to violation of our Terms & Conditions.

You may cancel your subscription at any time from your account or by contacting us. Upon cancellation, you will not be billed for future cycles, and your existing credits and access remain available until the end of the current billing period. We do not charge any cancellation fee.

To request a refund, email crackit822@gmail.com from your registered email address with your payment reference / order ID and the reason for the request. We review all eligible requests and respond within 2–3 business days.

Approved refunds are processed to your original payment method through our payment partner (Razorpay / Cashfree). Refunds typically reflect within 5–7 business days, depending on your bank or card issuer.

For any refund or cancellation queries, reach us at crackit822@gmail.com.